At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...
HarePoint HelpDesk for SharePoint allows you to build a helpdesk system in SharePoint 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box.
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